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Features
Shared Team Management
Connect teams with shared WhatsApp chat control
Shared InboxReal-Time CollaborationMulti-Device AccessInternal Notes & MentionsChat Labels & TagsAuto-Replies & Chatbots
Shared Team Management
Manage teams seamlessly with
Shared control and clarity
Manage teams seamlessly with Shared control and clarity
Shared Team Management for WhatsApp is a powerful solution that allows businesses to handle customer conversation inbox.
Features
Work together on WhatsApp
from multiple devices securely
Work together on WhatsApp from multiple devices securely
Shared Inbox
- Unified WhatsApp Inbox: All customer chats in one dashboard.
- Multi-agent Access: Multiple team members can handle the same WhatsApp number.
- Chat Assignment: Assign conversations to specific agents.
- Collision Detection: Prevent two agents from replying at the same time.
Multi-Device Access
- Seamless Synchronization: Access synced data on all connected devices anytime.
- Flexibility: Switch devices and continue work without any interruption.
- Enhanced Productivity: Stay productive from any device, anywhere, anytime.
- Security & Control: Securely manage and monitor all device logins.
Auto-Replies and Chatbots
- Instant Responses: Automatically reply to messages when you're unavailable.
- Improved Customer Experience: Keeps customers informed with status updates.
- Customizable Messaging: Customize replies by message type/channel.
- Lead Capture: Collects customer info while agents are offline.
Frequently Asked Questions ?
Common Questions about
Shared Team Management
Common Questions about Shared Team Management
What is Shared Team Management?
It’s a feature that allows multiple users to collaborate on one account with roles, permissions, and shared access.
Can I assign a roles to team members?
Roles like Admin, Manager, and Viewer can be assigned, each with specific permissions for managing tasks or data.
Can I limit what team members have access to?
Yes, you can customize access by role or user, ensuring team members only see what they need.
How many users can I add to my team?
The number of users depends on your plan; higher-tier subscriptions allow more team members to join.
Can team members see my personal data or billing info?
Only Admins have access to sensitive account information like billing; other roles are restricted from viewing it.
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