Features
Team Chats
Teamwork Starts with
Smarter Chats.
Teamwork Starts with
Smarter Chats.
Team chats enable real-time communication, streamline collaboration, boost productivity, and keep teams connected for faster decision-making and project success.
Team Collaboration
Create dedicated teams and easily assign chats to streamline support and team efficiency.
Contact Management
Efficiently manage and organize all contacts to ensure no potential lead is ever missed again, effortlessly.
Conversation Hub
Access and manage all messages, chats, and customer interactions from one centralized location.
Team Management and Collaboration
Assign conversations to specific team members for better organization and accountability.
Assign Conversations Easily:
Quickly assign incoming chats to the most suitable team member, ensuring faster response times and a more personalized customer experience.
Create Custom Teams:
Group users by roles, departments, or shifts to streamline operations, improve organization, and manage conversations more efficiently across teams.
Boost Collaboration:
Encourage transparent teamwork with shared responsibilities, real-time updates, and seamless communication between team members.
Efficient Contact Handling
Simplify contact management with tools built for scale.
Add, import, or export contacts easily and tag them for better segmentation, tracking, and reporting.
Contact Import & Export:
Easily upload or download thousands of contacts using CSV files. Manage large databases quickly and ensure data accuracy across platforms, making scaling and migration completely hassle-free.
Search Filters:
Use smart filtering and search tools to instantly find specific contacts by name, tag, or custom field. Stay organized and save time managing large volumes of data effortlessly.
Engage, Convert & Support
Capture and review complete conversation threads to deliver meaningful and personalized customer experiences.
Complete Chat History:
View full conversation logs to gain complete context on customer interactions. This helps your team provide accurate, informed responses, improving problem-solving and enhancing overall customer satisfaction.
Support and Sales Integration:
Combine customer support and sales efforts into a unified workflow. This integration ensures seamless handoffs, consistent messaging, and efficient management of both service inquiries and sales opportunities.
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FAQs
A team chat is a communication platform where members of a team can send messages, share files, and collaborate in real time.
Yes, chats can be assigned to individual team members to ensure accountability and faster response times.
Yes, the full history of team chats is saved and accessible for review and reference anytime.
Team members receive notifications for new messages, mentions, or assigned tasks based on their settings.
Many platforms offer integrations with project management, CRM, or email tools to streamline workflows.
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